Customer Service

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from Weigh and Measure, LLC to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Weigh and Measure, LLC shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    Delivery shall be deemed to have been made by You to Weigh and Measure, LLC five (5) days after the date sent.

  • Copyright
  • All content appearing on this Web site is the property of:

    Weigh and Measure, LLC

    Copyright © 2013-2018 Weigh and Measure, LLC. All rights reserved.

    As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2013-2018 Weigh and Measure, LLC. All rights reserved.

    Use of images and photographs of ShorrBoard® and Shorr products, training and consulting exercises, and of Irwin Shorr on this Web site is strictly prohibited without prior written approval from

  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Weigh and Measure, LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Weigh and Measure, LLC or any third party, except as expressly granted herein. 

    Reproduction of Shorr and ShorrBoard® products is strictly prohibited.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Weigh and Measure, LLC reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Weigh and Measure, LLC believes that customer conduct violates applicable law or is harmful to the interests of Weigh and Measure, LLC and its subsidiaries.

  • Privacy Policy
  • Weigh and Measure, LLC does not share or sell your personal information that you submit through this Web site with any other party, with the exception of providing the ship-to address and phone number for orders that are shipped directly from a manufacturer.

    By submitting an order online, you accept that Weigh and Measure may use your email address for future marketing/promotional email communications.

    If you do not want to receive emails or other media communications from us, please contact us at to opt out by providing your full name, company name (if applicable) and mail address.

  • Shipping & Delivery
  • This Web site currently is set up to process orders too ship merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands, Canada and Mexico by Federal Express. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. 

    Worldwide shipping is available via DHL Express, Federal Express, air freight (door-to-airport) and sea freight (door-to-sea port).  Shipping on our GSA FedEx or GSA DHL account is available - please contact us for rates.  Shipping costs exclude customs duties, taxes, importing and clearance fees, which are the responsibility of recipient of your order

    To place an order shipping internationally, please contact us directly at


  • International
  • Customs and import duties for International orders when the shipment reaches its destinationare the responsibility of the recipient of your order, such costs vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Weigh and Measure, LLC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

    International orders are non-cancellable/non-refundable once shipped.  Customer is responsible for roundtrip shipping for items in or out of warranty.

  • Sales Tax
  • Weigh and Measure, LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

  • Warranties
  • Products:  Certain products do not carry any warranty.  You acknowledge responsibility for ascertaining the warranty terms, before purchase, for the product you intend to purchase. Where available and applicable, warranty information is available in the product description area of the website.  ShorrBoard® and SmoothSlide© products MUST be returned in their original packaging.

    A manufacturer’s warranty may warrant that their product is free from defects in material and workmanship for the time period stated in their warranty terms.  Repair or replacement may be issued for any product which is found defective under the product’s warranty as authorized by the manufacturer, though you are responsible for all shipping costs under warranty terms.

    Contact within 30 days of order to assist you with warranty issues. After that time, you must contact the product manufacturer directly regarding warranty issues.

    Web site: The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Weigh and Measure, LLC.

    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Weigh and Measure, LLC is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Weigh and Measure, LLC.

    The inclusion of material on this server does not imply any endorsement by Weigh and Measure, LLC, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

  • Return Policy

    Returns/Refunds:  Not all items, once ordered, are returnable or refundable or exchangeable, such as special order items and international orders.  For returns: the restocking fee varies between 20% to 25% depending on product.  For exchanges, the restocking fee varies between 10-15% depending on product.  You acknowledge responsibility for determining and understanding, prior to purchase, the return/refund eligibility of the product you intend to purchase.

    To return or exchange an item, please contact within 10 days of receipt of product to obtain a Return Authorization code. Products must be returned in new, unused and resalable condition, and will only be accepted in original packaging and only with the Return Authorization code, which must be written clearly on the shipping label.

    Returns must be received within 30 days of purchase.  Return shipping costs will be at the customer’s expense. Returns will be inspected prior to issuing a credit for the merchandise cost or before exchange.

    There is no refund, credit or exchange for merchandise returned, at any time, without the original packaging and without a Return Authorization code, or received after 30 days of purchase.

    If you receive a damaged, defective or incorrect item, please contact our sales office at once (within 3 business days) to arrange for return/replacement.

    If you choose to return the item without replacing it, you will receive a credit, less all shipping costs.

    The cost of shipping and handling is not refundable.

    Cancellations: Orders may be cancelled within 1 hour after you submit your order - only during business hours; some exclusions may apply. You must obtain a Cancellation code number from to validate approval for cancellation.  If your credit card has already been processed, you will receive a full refund.  Once shipped, an order cannot be cancelled. There is no cancellation after 1 hour, without a Cancellation code number, and the terms of our Return Policy apply.

  • Store Hours
  • Customer service is available as defined on the Contact Us page of this Web site.